The First Knit Cardigan

Processing Time

• Orders are typically processed within 1-3 business days.
• You will receive a confirmation email with tracking information once your order has been fulfilled.

Shipping Options

Standard Shipping

• Delivery time: 1-3 business days
• Cost: Shipping rates calculated on checkout and it depends on your address location and payment option.
  
• Inspection Policy: Please be advised that packages may not be opened or inspected prior to the formal acceptance of delivery.

Order Tracking

• An email will be sent with all the shipment details, including a link to track your package on Bosta.
• OR
• 
  1- Head to the Home Page on our website.
  2- Press on the bottom right section ‘Chat’ 
  3- Press on Track my order
  4- Enter order information 
  5- Order Number & the Email Address used in your order
  

We do accept returns and exchanges requests through our customer service department email [wecare@gonativeco.com], however, the returned items must comply with our return policy:

1. Items ordered online cannot be returned in-store.
2. Items must be returned unworn, unwashed, and undamaged with all the tags attached.
   
3. Returns are not applicable on items that were on sale at the time of purchase.
4. Returns do not apply to swimwear, accessories, beauty products, and candles.
5. Returns must be requested within 14 days from the date of delivery.
6. The initial shipping fees are non-refundable.
7. Return shipping fees are the responsibility of the customer.
   
8. Exchanges are only accepted in case you want to change the size of the item you ordered.
   
9. For both exchanges and refunds, the returning items have to reach our warehouse to complete their quality check and only then the exchange or refund will be processed.

Keep your item as good as new by:

• Follow general care: cold wash, gentle cycle

• Avoid harsh chemicals

• Air dry when possible

• Test iron on a small area first