Refund policy

We do accept returns and exchanges requests through our customer service department email [wecare@gonativeco.com], however, the returned items must comply with our return policy:

1. Items ordered online cannot be returned in-store.
2. Items must be returned unworn, unwashed, and undamaged with all the tags attached.
   
3. Returns are not applicable on items that were on sale at the time of purchase.
4. Returns do not apply to swimwear, accessories, beauty products, and candles.
5. Returns must be requested within 14 days from the date of delivery.
6. The initial shipping fees are non-refundable.
7. Return shipping fees are the responsibility of the customer.
   
8. Exchanges are only accepted in case you want to change the size of the item you ordered.
   
9. For both exchanges and refunds, the returning items have to reach our warehouse to complete their quality check and only then the exchange or refund will be processed.

Please note that any returns that do not meet our policy will not be accepted.

Thank you for your understanding.