Frequently Asked Questions
General information
Do I need to create an account to shop?
No, you do not have to create an account to shop with us, you can shop as a guest or create an account to receive our latest updates
How do I create an account?
To create an account, click on the "Person Icon" on the top right corner of our homepage then enter your email address, Once you submit, you'll receive a verification code to access your account.
Shipments and delivery
How much time does the delivery take?
Orders take 1-3 working days to be delivered and the shipping fees are the responsibility of the customer. (Shipping fees cost is communicated at checkout)
How can I track my order?
You can track your order through Customer Area, link in the email sent by us, or by contacting our customer service email [wecare@gonativeco.com]
Returns and exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, undamaged, and with original tags. Please refer to our return policy page for more details.
How do I initiate a return?
To initiate a return, please contact our customer service department through [wecare@gonativeco.com] and specify the reason for the return, the order number, and the item you wish to return.
When will I receive my refund?
Refunds take 5 to 15 working days depending on the bank.
Can I return items in-store?
Items ordered online cannot be returned in-store
Customer service
How can I contact customer service?
You can contact our customer service by clicking the chat icon on the right or via email through [wecare@gonativeco.com]
What are your customer service working hours?
Our customer service working hours are 10 AM - 6 PM from Sunday to Thursday. (except for official holidays)