Sweatshirt

Keep your item as good as new by:

• Follow general care: cold wash, gentle cycle
  

• Avoid harsh chemicals
  

• Air dry when possible
  

• Test iron on a small area first

Your order will be at your doorstep within 1-3 working days.

We do accept returns and exchanges requests through our customer service department email [wecare@gonativeco.com], our social media platforms, or through Whatsapp on +201094927367, however, the returned items must comply with our return policy:

1. Items ordered online cannot be returned in-store
2. Items must be returned unworn, unwashed, and undamaged with all the tags attached.
3. The original packaging and invoice must be included.
4. Returns are not applicable on items that were on sale at the time of purchase.
5. Returns do not apply to swimwear, accessories, beauty products, and candles.
6. Returns must be requested within 14 days from the date of delivery.
7. The initial shipping fees are non-refundable.
8. Return shipping fees are the responsibility of the customer.
   
9. Exchanges are only accepted in case you want to change the size of the item you ordered.
   
10. For both exchanges and refunds, the items have to reach our warehouse to complete their quality check and only then the exchange or refund will be processed

Please note that any returns that do not meet our policy will not be accepted.

Thank you for your understanding.

Orders take 1-3 working days to be delivered and the shipping fees are the responsibility of the customer. (Shipping fees cost is communicated at checkout)

You can contact our customer service with the chat button or via email through wecare@gonativeco.com

We accept returns within 14 days of delivery. Items must be unworn, unwashed, undamaged, and with original tags. Please refer to our return policy page for more details.