The Jeans Era Pants

Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please review our shipping policy below for information on processing times, shipping options, and delivery.

Processing Time

• Orders are typically processed within 1-3 business days.
• You will receive a confirmation email with tracking information once your order has been fulfilled.

Shipping Options

Standard Shipping

• Delivery time: 1-3 business days
• Cost: Shipping rates calculated on checkout and it depends on your address location and payment option.
  
• Inspection Policy: Please be advised that packages can be opened or inspected prior to the formal acceptance of delivery.

Order Tracking

• An email will be sent with all the shipment details, including a link to track your package on Bosta who will also send you confirmation messages on Whatsapp.
• OR
• 
  1- Head to the Home Page on our website.
  2- Press on the bottom right section ‘Chat’ 
  3- Press on Track my order
  4- Enter order information 
  5- Order Number & the Email Address used in your order
  

Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Please check back regularly for any changes.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at [wecare@gonativeco.com]

Refunds & Exchanges

We do accept returns and exchanges requests through https://returns.e-stebdal.com/returns?shop=gonative-eg.myshopify.com or through our stores, however, the returned items must comply with our return policy:

1. Items must be returned unworn, unwashed, and undamaged with all the tags attached.
   
2. Returns are not applicable on items that were on sale at the time of purchase.
3. Returns do not apply to swimwear, accessories, beauty products, and candles.
4. Returns must be requested within 14 days from the date of delivery.
5. The initial shipping fees are non-refundable.
6. Return shipping fees are the responsibility of the customer.
   
7. For both exchanges and refunds, the returning items have to reach our warehouse to complete their quality check and only then the exchange or refund will be processed.

Please note that any returns that do not meet our policy will not be accepted.

Thank you for your understanding.

Thank you for choosing us! Happy shopping!

Keep your item as good as new by:

• Wash inside out to preserve color
  

• Cold wash; avoid frequent washing
  

• Air dry to maintain shape
  

• Avoid heavy heat or bleach